As a research consultancy working with local, national and international businesses and the European Commission, we provide market research surveys covering customer satisfaction, user needs and market feasibility studies. Our specialism is in the transport area, where we offer independent auditing of service standards.
Clients in this area include:
Dublin Bus Independent auditor reporting to the National Transport Authority:
- Timeliness of buses
- Timeliness & accuracy of information (on street, onbus, website, RTPI, app, bustxt, etc.)
- Cleanliness of buses & premises
Development of Customer Charter based on passenger needs and perceptions; continuous measurement of customer satisfaction with all aspects of service
Bus Éireann Independent auditor reporting to the National Transport Authority:
- Timeliness of buses
- Timeliness & accuracy of information (in station, on-bus, etc.)
- Cleanliness of buses & premises
- Customer satisfaction surveys
Electroautomation Ltd Independent auditor reporting to Transport Infrastructure Ireland on:
- Accuracy of Traffic Monitoring Units
- Vehicle enumeration and classification
- Weigh-in-Motion testing
National Transport Authority
Audit of bus stop infrastructure and facilities nationwide, using GPS enabled devices to accurately record locations, including photographs, measurements and attributes.
Since our incorporation in 1993, Interactions quickly established itself as Ireland’s leading independent specialist research company. We achieved this through our ability to draw on deeper levels of understanding of consumer behaviour, customer motivations and behavioural change to deliver real insight for our clients.
